Titi Cole is the Chief Executive Officer of Legacy Franchises, responsible for overseeing the new operating segment that houses Citi’s consumer businesses and colleagues in Asia, Europe, the Middle East, Africa and Mexico. She is a member of the Executive Management Team and serves as a Member of the Board of Grupo Financiero Citibanamex, S.A. de C.V. and Banco Nacional de México, S.A.
Prior to her current role, Cole served as the Head of Global Operations and Fraud Prevention and the Chief Client Officer for Personal Banking and Wealth Management (PBWM). Cole also served as the Global Diversity & Inclusion Champion for PBWM, where she led initiatives to increase representation of women and underrepresented groups across the business.
Before joining Citi, Cole was the Head of Consumer and Small Business Banking Operations and Contact Centers at Wells Fargo after previously leading Shared Services for Consumer Credit Solutions.
Cole earned a Bachelor of Economics degree from the University of Ibadan in Nigeria and a Master of Business Administration degree from Northwestern University’s Kellogg School of Management. Cole serves on the Board of Trustees for Queens University of Charlotte.
