Milestone Technologies, a leading managed service provider (MSP), is pleased to announce that Natalie Heroux has joined the company as Vice President and General Manager of Professional Services, a newly created role that signals Milestone’s continuing investment in its ability to grow with and serve its global customers.
In her new role, Heroux will be responsible for overseeing the launch, growth, and operations of multiple professional services offerings, including Transition and Transformation Services, Milestone’s new “Analytics as a Service” offering, and Milestone’s Artificial Intelligence & Automation Center of Excellence, which deploys the company’s machine learning and cognitive technology capabilities.
“We are excited to add Natalie to Milestone’s growing team,” said Nelson Eng, Milestone Technologies CEO. “Her background in large-scale IT services operations at a variety of world-class service providers will be a tremendous asset in helping us meet the continuing growth demands of our customers.”
Natalie brings over 20 years of experience in the IT Services industry to Milestone. Prior to joining Milestone Technologies, Natalie developed a broad and diverse skillset running $1B+ businesses within global system integrators, such as ATOS, IBM, in both its Global Technology Services (GTS) and Global Business Services (GBS) Divisions, and Unisys.
Natalie holds a Master’s Degree in Computer Science specializing in Artificial Intelligence from Michigan State University and a Master’s Degree in Electrical Engineering specializing in CAD & PCB Systems Design from The National University of Ukraine. She is a Project Management Professional (PMP) with her Master’s Certification from George Washington University.