Tricia Patricia Griffith serves as President & Chief Executive Officer for Progressive Insurance, the leading commercial auto insurer in the United States.
Griffith was appointed President and Chief Executive Officer and elected to the Board of Directors in July of 2016.
Prior to being named CEO, Griffith served as Personal Lines Chief Operating Officer since April, 2015, overseeing the company’s Personal Lines, Claims, and Customer Relationship Management groups.
Griffith joined Progressive as a Claims Representative in 1988 and has served in many key leader-ship positions during her tenure. She held several managerial positions in the Claims division before being named Chief Human Resources Officer in 2002. In 2008, she returned to Claims as the Group President, overseeing all claims functions.
Prior to being named Personal Lines Chief Operating Officer, Griffith was President of Customer Operations, overseeing claims and the customer management group, which comprises the company’s contact center group (sales and delivery), as well as the customer experience, systems experience, and workforce management groups.
Griffith has a Bachelor’s degree from Illinois State University and is a graduate of the Wharton School of Business’ Advanced Management Program.
