Lincoln Financial announced that Jennifer (Jen) Charters will join the company as Executive Vice President, Chief Information Officer, effective November 18, 2024. Charters, a veteran financial services technology executive with 30 years of experience, will oversee all aspects of the firm’s enterprise-wide technology and digital strategy and execution. She will report directly to Chairman, President and CEO, Ellen Cooper, and will be a member of the company’s Senior Management Committee.
Since 2018, Charters served as Executive Vice President and Chief Information Officer at Flagstar Bank, where she led the full breadth of the IT organization there. Prior to that, she was Chief Information Officer of Corporate Technology at Ally Financial. Charters spent the first decade-plus of her career at Accenture focused on large-scale systems development, process improvement and change-enablement solutions, including supporting an array of insurance, financial services, and telecommunications organizations.
Charters holds a Bachelor of Science in Computer Science from Michigan State University and an MBA from the University of Michigan. She is an Advisory Board Member for the Michigan Council of Women in Technology and served as the organization’s President in 2021. Jen’s commitment to advancing women in technology aligns with Lincoln’s core values.
“As we continue to optimize our operating model, we are excited to welcome Jen to our team to further accelerate our technology modernization and innovation efforts. Jen is a seasoned technology executive with extensive experience driving business value through technology delivery,” said Ellen Cooper, Chairman, President and CEO of Lincoln Financial. “We look forward to Jen’s leadership as we strategically deploy customer-centric technology to meet the evolving needs of the people we serve and enhance the ways we deliver our products, solutions and capabilities to the market.”
Charters will replace current Executive Vice President and Chief Information Officer Ken Solon, whose planned retirement is scheduled for early 2025, following a complete transition of responsibilities.
Cooper continued, “On behalf of all of Team Lincoln, I want to thank and recognize Ken for his numerous contributions and congratulate him on a remarkable career in financial services, including 16 years at Lincoln. He’s earned the reputation he has as an admired leader, who has shepherded our organization through numerous shifts in the technology landscape with a steadfast focus on our customer and employee experiences.”
